FAQs & Policies

How do I contact you for help?

We are here to offer any assistance and answer any questions. 

You can also contact us directly through any of these means:

Send inquiries via email to smile@bhavabrand.com.

Bhava Brand
Freeburg, IL 62243

Is it safe to use my credit card on this site?

For your security, all credit card processing is done through Shopify's secure server. We destroy all credit card information after 30 days.

Also, our secure socket layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions.

Our system, using SSL software, encrypts all of your personal information including credit card number, name and address, so that it cannot be read as the information travels over the Internet.

Safety in Numbers: With our Secure Servers hosted with Shopify's Shopping, you are one of millions of users every year who choose us to shop with! Our volume speaks to the trust customers have with us.

Is there a minimum order to purchase?

Just one!

Order Acceptance?

The receipt of an email order confirmation does not constitute acceptance of an order. The email order confirmation confirms that our system has received your order. We reserve the right to correct any rare pricing errors or other errors on our website, to limit the order quantity for any item, and to refuse service to any customer and cancel any order at any time. Verification of information may be required prior to the acceptance of any order. In the rare cases of a pricing error, we will contact you prior to fulfilling your order.

What is your production time?

Many of our items can ship within 2-3 days; however, certain items take longer.  Some items make take up to 3 weeks. If you have a specific need, please contact customer service. Remember, production time is not shipping time! We still need to ship the item to you, which takes time. If you are in a rush, we suggest you not buy our product.  A production day is an actual business day and not a weekend day. Any order placed after 1 pm CST will be the next business day. If you have questions or are up against a tight deadline, you might want to hold off on purchasing the product.  We DO NOT offer RUSH service on our products.  We feel that our products are worth the wait! :) 

Can I cancel an order?

To provide you with the fastest service possible, once an order is in production, it cannot be canceled. All orders are custom-made based on the customer's instructions at the time of order, and as such, the customer is responsible for any costs incurred by bhavabrand.com up to the point of cancellation. If we can cancel your individual order, there will be a 50% cancellation fee charged for doing so.

Can I return an order?

Since each item is custom-made to order, returns are generally not accepted, and we can only accept returns on defective merchandise or mistakes we have made. In those cases, a corrected, exact replacement is sent to you. You must notify us in writing within seven days of merchandise receipt, and a Return Authorization (RA) must be given. We also must receive the merchandise back within ten working days of your receipt of the product. In the rare case that a return is accepted (non-customized merchandise only), there will be a 50% cancellation fee charged for doing so. We will not accept worn and/or used merchandise. Original and return shipping charges are non-refundable. We are not responsible for incorrect spelling, typos, names, text, or any errors made by the customer so please make sure your order is correct and without errors before ordering. We reserve the right to alter the size and/or layout of lettering, logo, or design so that it will fit imprint size restrictions and look attractive on the item ordered. Also, colors appear differently on every computer, tablet, and mobile device. The colors you see are not 100% accurate to the colors you will receive. BhavaBrand is not responsible for slight color differences.